It depends on what design and production you're asking us to do for you.
Any embroidery orders are subject to a £25 set-up charge to transfer your artwork into our embroidery files and set up the embroidery machines with your colours. This is a once only charge and does not apply to re-orders. The set up is a time consumption exercise and the embroidery file will always remain the property of A1 Print & Stitch Limited.
A screen printing order is subject to a £15 Set-up charge for a single colour screen, we can and do print multiple colours however each colour requires an additional screen and these are produced at £5 per colour. Screens are re-used regularly so after a period of time the screen used to print your work will have gone - unless you advise us that you will regularly be re-ordering stock from us and request that the screen is saved.
Heat Press printing is fantastic when you want to produce photographs onto garments or complicated logo's with massive detail that would not be appreciated by embroidery or screen printing. Heat Press setup is FREE OF CHARGE and your work can be saved for as long as you think we may need it.
We are proud of the fact that we do all of this work ourselves in house in our purpose built premises - assuring you of the best services right on your doorstep. All prices quoted are subject to VAT at the applicable rate.
You can expect to collect your order within 10-12 working days once we have received your approved artwork and the authority to proceed. We also offer a fantastic 48hrs express service subject to suitable artwork and printing requirements.
Please contact our sales team and enquire about our express service if you need your garments really quickly. There is an additional charge for this service as we would literally be stopping the press to satisfy your order!
Absolutely!
We will not begin the printing process until you have approved all of the designs and their positioning on the garment
We do not have a minimum order and are happy to discuss your 'one of' requirements.
Obviously a one of design can prove to be slightly more expensive than multiple garment orders and you would still have to pay any set up charges if applicable. Contact our sales team for more information on 'one of' orders.
We do not have a limit on the maximum amount you can order.
We have corporate customers who order thousands of garments at once, however customers should discuss their requirements with out sales team first to ensure that have sufficient credit status with us beforehand.
We all know how some designers vary on sizing! To avoid disappointment we would be delighted to welcome you into our showroom and allow you to 'try before you buy'. Our sales team are always on hand to help you through the process of getting your perfect garment printed up the way you want it to be from start to finish.
Contact our sales team via the telephone and arrange to have your garment ready for your arrival and one of our staff will help you and give you all the advice you need. As we offer a 'try before you buy' service, once the customer has submitted the official order in the size they have requested there are no refunds.
Many customers are submitting 'repeat orders' or 're-runs' and are more than happy to accept a large is a large, however we recommend you are totally satisfied with your order before you submit the final authority to run the job as sizing errors cannot be rectified after printing. If your garment does not fit because we have printed onto a size that you did not order, then of course that is our error and we will rectify it free of charge.
Orders can be cancelled up to a certain stage, however if we have suffered any design costs in getting your order ready for print then all of those charges would still apply.
If however you order has not yet gone to print and you have simply changed your mind and no work has yet been carried out on our part - then we would accept any request to cancel your order without penalty.
This is a very rare occurrence however we would always be on hand to help you with any difficulties if we possibly can.
That's great!
Many professional organisations continually look at ways to keep themselves active in the market place and a new brand launch or new logo is one of the normal ways to do this.
We have a very professional design studio and our team would be happy to assist you in any changes you wish to make to your existing logo, or even help you design a brand new one! Our team get just as excited as you do about 'change' and are very proud to have help many businesses re-launch their corporate image
Speak to our team if you think you would like to make any 'tweaks' to your current designs.
Sure we can!
We have access to suppliers all over the world for a wide variety of garments, uniforms, sports kits, team kits, and promotional items; and we couldn't possibly put all of it on the website.
Please ring the sales team and we would be delighted to help you over the phone and even send you a specific catalogue that satisfies your needs.
We use Parcel Force for all of our deliveries in the UK and do our best to keep the cost to the customer as minimal as possible.
Any item is tracked, recorded, signed for and proof of postage retained. If you are happy to accept their premium service for guaranteed next day delivery before 9am then please advise us that this is the case as we would not normally use this service.
All our items are sent via the Standard Delivery Service. We are proud to offer FREE DELIVERY to customers with orders over £100
Protection of your personal data is taken very seriously. Your personal data will not be shared with any person or organisation unless it is for the purposes of fulfilling your order or we have been ordered to disclose your details to a legal authority for the purposes of crime prevention.
Our privacy policy is available here for you to read.
No problem!
We have the ability to embroider as many logo's as you want, where you want it! Where there is a will, there is a way - and it is our will that you are totally happy with your order.
We accept all credit and debit cards, in the office or over the phone.
All of our payments are processed using our Merchant Partner World Pay and we can assure any customer that they completely satisfy all the legal requirements for the processing of payments and the protection of your personal and financial details.
We do not store any of your personal financial details on any of our systems at A1 Print and Stitch Limited.
Sure we can!
Printing onto your own garment is something you need to consider seriously though. Mistakes happen and cannot be rectified on 'own garments'.
For example, if you consider the embroidery machine is running a design on your garment and a needle snaps or breaks resulting in a tear on the garment - then you unfortunately suffer the loss of that garment.
Very few printers will accept 'own garment' orders however we are happy to assist any customer who completely accepts and understands that if there is any error or mishap of any sort, we cannot accept any responsibility for the loss of your garment.
We do use social media sites to promote our work and may publish a photograph of your garment to advertise our business.
Mutual consent and linking of your business would be included in any promotion we would carry out.
If you do not want a photograph of your garment being taken or promotion of your business through our social media platforms, please advise our staff when placing your order.
We would always ask our customers beforehand if they would have any objections to us using a photograph of their garment for promotional purposes.
